Any claims regarding damaged/defecting/misprinted items must be submitted within the 7 days of the delivery of the product. An error on our part is to be covered at our expenses. An automated email notification will be sent after receiving returned shipment.
The shipment will be returned to us if we notice any wrong or insufficient address provided by you or the customer. Under this circumstance, you would have to bear all the reshipment costs once we confirm the updated address with you. It would be best for the customer to contact you before returning any products.
If we get any cancellation notice before the product has been processed, the order shall be canceled immediately and the entire amount will be refunded. But if the product is found to be in Live processing or already shipped, the cancellation request will not be approved. We reserve right to refuse or cancel any order in certain situation depending on the availability or the quantity of the product for purchase, inaccuracy or error in pricing information. We may ask for additional verification before accepting the order. If your order is canceled after you have been charged, the esteemed amount will be refunded to your account with 7 working days. We will not responsible if any shipment is delayed by logistic partners.
Courier Returns occur when the order is undelivered and marked as ‘Returning to Origin’ (RTO). Please find below the potential reasons for the order being marked as RTO
Reasons for undelivered shipment
•Customer not contactable
• Incomplete address
• COD amount not ready
• Future delivery requested by the customer
• Self-pickup requested by the customer
• Customer refused delivery
• Door/premises/office closed
• Pincode not serviceable
In this case, the default return address is 12/51, V.O.C nagar, 1st street, Tirupur, Tamil nadu - 641603. When we receive the returned shipment, it will be updated in your merchant account. Using a custom return address is not possible currently since not all the courier companies allow it.
Action Required on courier returned orders
When the order is returned, Deeprintz would store the returns for a period of 30 days from the date of the order being marked as RTO, without any warehousing fee.
You can choose to ship again the order to yourself or any other address within this period of 30 days. Kindly note that you will not be allowed to take any action on the returned orders after this period.
Please also note that if the pin code becomes unserviceable after the order is placed, Deeprintz shall not be responsible for the RTO and as a result, no refunds will be processed from our end.
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to us within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.
Since the product is customized to customer requirement, any such return or rejection must be channelled through you. We do not refund for any modification in order for size or colour and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers.
Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) under the Manage Returns page in the merchant panel once it is received by Deeprintz. Deeprintz would store the returns for a period of 30 days from the date of the order being marked as RTO and the merchant can choose to ship again the order to himself or any other address within this period of 30 days.
Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back into your Account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal order processing flow.
If any further queries mail us to care@deeprintz.com
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